This
course describes the skills, knowledge and performance outcomes required to
manage multicultural diversity in workplace that covers organization’s
diversity policy, encouraging diversity within work teams and upholding the
benefits of a diverse workplace. It should also develop the ability to
communicate with people from arrange of social and cultural groups with respect
and sensitivity, and to address cross- cultural misunderstanding it arises. The
end goal is for the student to be equipped with social awareness and diverse
understanding when serving customers and working with colleagues.
- Teacher: Jessica Cano - Alorro