This course describes the
skills, knowledge and performance outcomes required to explore and analyze the
management and practices of lodging operations and related sales activities in
the major operating and support departments. It will also expose the students
on the unique aspect of managing a service-based lodging establishment
delivered by diverse employees and understanding of the business and financial
operations of the lodging firm. The course also introduces the housekeeping
department of a hotel and lodging organization: its organizational structure;
roles and responsibilities; functions of the department; equipment and tools
for housekeeping operations; methods and procedures of cleaning operations,
general maintenance and decoration of a hotel; safety and sanitation in
housekeeping operations; management of operations and record keeping;
precautionary procedures; guest safety and hotel assets. Laboratory includes
actual exposure in the housekeeping operations (CMO no.62 s. 2017).
- Teacher: Jessica Cano - Alorro